Universal Tickets Redemption

@XfinityDemitrius​

They were free tickets through Xfinity Rewards using a redemption code.  I have contacted Universal Parks and they do not have access to the Universal Parks Destinations and Experiences to assist me.  We  were on the phone for at least 45 minutes while he tried to resolve my issue.  He said I need to contact Xfinity so I wondered if there is a way to get a new code issued and have the original one canceled?  Or is there a number I can call to speak to someone about the issue? 

I get to the website for Universal Parks Destinations and Experiences and it says my login failed (I tried using the two User Names) and then when I ask to reset my password it asks for my mother's first name, which it says "Security answer invalid".

This is the website where I am encountering the problem:  https://etds.universalparks.com/Identity/Account/RedemptionCodeLogin 

Thank you. 

Thanks for those additional details. We can check to see if we can identify to what account those tickets were redeemed to. If you could send our team a direct message with your full name and full address, we can get started.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Hi @XfinityDemitrius,

I redeemed the code for Universal tickets; however, I am unable to change the dates. Called Universal, they said contact Xfinity.
please help

Hey there, user_3mq2zo! We appreciate you taking the time out of your Sunday to bring your Universal Studios ticket change request to our attention. We would be more than happy to assist you with this matter. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.