universal etds site locked out

when i went to redeem my free universal tickets it says i am locked out of the ETDS acount and need to call admin. When i called xfinity yesterday they told me it would be unlocked today and its not. Who is teh admin for teh ETDS universal site? Universal says it not them? I leave for florida tomorrow. How do i get into my account to get my tickets.

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XfinityTommy

Official Employee

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2.8K Messages

5 hours ago

Good morning user_ksvjd8. Are you a Comcast or NBC Universal employee?

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user_ksvjd8

Visitor

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4 Messages

I am a Comcast customer trying to redeem my free tickets.

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2 hours ago

0

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user_ksvjd8

Visitor

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4 Messages

It’s park of the rewards and benefits for diamond members

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2 hours ago

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XfinityDemitrius

Official Employee

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2.7K Messages

We appreciate you taking the time to reach out @user_ksvjd8. Internal employee application support is outside our scope of support as we only assist with Xfinity product and service related concerns. You do need to be on an authorized work device in order to access the ticketing portal. We recommend you reach out to your local HR team or HRSS for support regarding the access, purchase, and redemption of the employee ticketing benefit.

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2 hours ago

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user_ksvjd8

Visitor

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4 Messages

I’m not an employee I’m a customer.

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2 hours ago

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XfinityDemitrius

Official Employee

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2.7K Messages

Ahh ok. Have you tried the forgot password/username function @user_ksvjd8?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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Customer Service

user_ksvjd8

universal etds site locked out

XfinityTommy

user_ksvjd8

user_ksvjd8

XfinityDemitrius

user_ksvjd8

XfinityDemitrius

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