Unfixed service and still want to be paid

I called support for weeks when I was having slow service. Every time, I was told everything is fine. No issues or outages. You need to upgrade. My response was; no, How will upgrade fix a slow and intermittent service? If you cannot deliver the speed on the plan, how will you deliver on a faster speed. It makes no sense. After 3 or more weeks of this and still promises of it will be fixed. Nothing.

I finally cancelled my service, returned the equipment and now Xfinity wants me to pay for lack of service. The worst customer service. Cutting my speed down to get me to upgrade and never fixing the issue. If fiber was in my neighborhood, I would go with utopia or some other service before Xfinity.

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EG

Expert

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121.9K Messages

8 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRaf

Official Employee

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1.6K Messages

8 days ago

Thanks @EG!

Hi there @user_h68ldh. To confirm, are you stating that you have a leftover balance after disconnecting your service?

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user_h68ldh

Visitor

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6 Messages

The email says I still owe money. Even though it didn't work very well for the month

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8 days ago

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XfinityRaf

Official Employee

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1.6K Messages

Thank you for confirming. If you could send our team a direct message with your full name and full address, we can investigate and see if there is anything we can do for you.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new conversation"

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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8 days ago

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user_h68ldh

Visitor

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6 Messages

There is no direct message chat under support

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8 days ago

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XfinityDemitrius

Official Employee

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3.1K Messages

You can visit our 'How to: Direct messaging within the forum' help page which provides instructions on how to send a direct message @user_h68ldh.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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8 days ago

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user_h68ldh

Visitor

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6 Messages

15 hours ago

I received an email from customer support that they would credit my account. That was on Oct 2. As of Oct 7, no credit has been posted.

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user_h68ldh

Visitor

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6 Messages

15 hours ago

Now I have received an email that the case is closed and no further action. Yet still they have not done what they said they would do. Despicable

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user_h68ldh

Visitor

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6 Messages

Here is the Xfinity case number for reference.

ECM0025743439

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15 hours ago

0

Customer Service

user_h68ldh

Unfixed service and still want to be paid

EG

XfinityRaf

user_h68ldh

XfinityRaf

user_h68ldh

XfinityDemitrius

user_h68ldh

user_h68ldh

user_h68ldh

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