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user_9maro6
1st Topic

1 Message

Saturday, October 12th, 2024 7:12 PM

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Underground cable wire.

Our underground cable wire has been there for over 20years. Should we go have this replaced? Within the last month or so, our internet does not work. Just trying to figure out issues so we can address it.

Question

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Updated 

7 months ago

36

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XfinityThomasD

Official Employee

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1.2K Messages

7 months ago

 

user_9maro6 Thanks for posting on our Forums. What issues with your internet are you experiencing? The line connecting to your home may be worn or damaged, which can commonly cause these kinds of issues, but I'd like to learn a bit more and see how we can help.

 

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user_nycme4

3 Messages

How can we make appointment with Xfinity, cable wire down 

7 months ago

0

XfinityJorge

Official Employee

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2.1K Messages

 

user_nycme4 Hello there! Thank you so much for using our Forums and we are sorry to hear about the downed line in your area. We are here to help to get started please send us a DM with your name and address. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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7 months ago

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user_nycme4

3 Messages

7 months ago

Need to report a down cable wire, unable. Help this is public safety issue 

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user_nycme4

3 Messages

7 months ago

Please have someone come to our neighborhood, all cable wire down and unbelievable to contact Xfinity 

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