Visitor
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8 Messages
underground cable line issues with Comast
I have had two technicians out to the house, both of which determined that I need a new underground line because my line is poking through the street and cars are driving over it. A team finally did come out and agreed that I need a new line and they marked the street a few weeks back, but nothing has been scheduled to di,g and when I call Comcast support they arent able to tell me anything outside of the fact that it's in the hands of an outside contractor. Meanwhile, my internet is sketchy and so is my TV. I am at my wit's end here with Comcast
EG
Expert
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110.6K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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945 Messages
4 months ago
Good afternoon @user_0a30dc. Thanks for taking the time to reach out to report your underground line issue. If you could please send our team a direct message with your full name and full address, we can determine what the next steps would be.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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snewo8934
Visitor
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1 Message
4 months ago
I am having a real issue with Comcast/Xfinity. My biggest frustration is the robot doesn't have a clue on what the problem is and insists on texting a link to another robot that has no idea what the problem is in the Philippines. My problem is that my TV service has been unacceptable for a couple weeks or more now. My problem has been diagnosed and should be fixed by now. I certainly think that any of my neighbors and I deserve some sort of rebate on our bills and certainly a telephone call or e-mail letting us know what is going on. Your customer service is terrible. Instead of a reward that I don't need or want what about a refund on our bill.
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user_0a30dc
Visitor
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8 Messages
4 months ago
The Xfinity local team did come out to notify me that while they acknowledge that the line under the street is bad and requires replacement the cost for the street cut is $26,000 and they want me to pay $21,000 of that. It's absolutely absurd. I’m furious about this because maintaining the infrastructure is Comcast’s responsibility and not the customers. So, my house is essentially no longer serviceable by Comcast. Comcast/Xfinity is a horrible company
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