Underground cable installation

I am looking for help with an issue related to an underground cable installation at my home, which apparently had never been wired for Comcast services. My family has been delayed in moving into our home due to this issue, and we are now running up against a hard deadline at the end of the month be out of our current housing. I was told by Comcast's team at the time the issue was identified it would take 14 days for the work to be completed. My underground utilities were marked immediately after the work order went in, but I have received no further updates in the past ten days, and that 14 day window is just about closed. I have made repeated attempts to seek an update, but it is impossible to speak to a human on the phone, and online chat agents have repeatedly given me inaccurate information about the timeline and planned completion date -- with one agent even telling me the crew is at my home today doing the work -- one look out the window confirms that is most certainly not the case.

At this point, I feel like I am out of options in terms of finding out the status of the work, as simply speaking to a person is being made deliberately impossible, and I am essentially at the mercy of Comcast as to whether service will ever actually be connected, and that has a direct impact on my ability to work and keep a roof over my family's head.

I am looking for help from someone in customer service who can actually give me answers and help me navigate this process. After nearly 30 years as a customer, this is the most frustrating experience I have had with Comcast.