Underground cable installation

julieasos Hi there! Thank you so much for using our Forums and for letting our team know about the changes you want to bury your cables going into the home. We are here happy to help with this process and to make sure you are all taken care of. In order to get started can you please send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message