Underground Cable Burial (New Service)

Cable was buried today but installer broke fiber cable and said Xfinity tech needs to come out and redo the connection on pole and at house. They were able to leave enough fiber for the tech to just put new connection pieces on cable at pole and house. I have tried most of the day to make an appointment but am unable to get through to make this appointment . Thanks for your assistance. 

Thanks for the update! We'd be happy to look into this for you further and make sure any additional needed work get scheduled asap 👍

Please follow up with us one more time in a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Not seeing any chat box/icon using phone or computer. 
please show me the way. Been a long time since I have used the community service. 

Sorry you're not finding where to send the message. Try this direct link: https://forums.xfinity.com/direct-messaging and send the message to Xfinity Support.

When I try this, it brings up the original msg that was moved after reminding me of the rules.  Do not want to expose my personal info to the community.  Will the msg get to xfinity support which should be linked to the above conversation.

In other words the msg to xfinity support is not showing this conversation.

I will try again in the morning.