CHIEFFOOT's profile

Visitor

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2 Messages

Wednesday, October 22nd, 2025

Underground Cable Burial (New Service)

Any way to see this schedule.  I have chatted and was given two different dates but no shows.  Scheuled tomorrow but not showing with no phones calls or text from xfinity.

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Expert

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114.1K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.7K Messages

5 hours ago

Hello, @CHIEFFOOT thank you for reaching out over Xfinity Forums. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Our awesome forum expert @EG was able to move your post to bring this to my attention. 

I appreciate the update you had provided in the direct message about talking to a contractor in your neighborhood recently. Was the issue with the underground cable able to get resolved? 

Visitor

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2 Messages

Cable was buried today but installer broke fiber cable and said Xfinity tech needs to come out and redo the connection on pole and at house. They were able to leave enough fiber for the tech to just put new connection pieces on cable at pole and house. I have tried most of the day to make an appointment but am unable to get through to make this appointment . Thanks for your assistance. 

Official Employee

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575 Messages

Thanks for the update! We'd be happy to look into this for you further and make sure any additional needed work get scheduled asap 👍

Please follow up with us one more time in a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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