6 Messages

Wednesday, August 26th, 2026 8:30 PM

Under ground cable

When will my cable be buried?  It has been laying across my front yard for weeks.  I have received no updates as to the status.  It very dangerous and is a trip hazzard.

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Official Employee

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3.6K Messages

1 day ago

 

user_fvwbx9 Hi there, thanks for reaching out! Do you happen to know if you already have a service order open to have the line buried? Also, have the local utilites been marked at your location? 

 

6 Messages

Yes, Lines are marked with paint and flags.   A service ticket was ordered a few weeks ago.

Official Employee

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2.6K Messages

Thanks for letting us know, @user_fvwbx9. Typically, line buries are done about 14 business days from when the order is submitted. You said it's been a few weeks, and see the mark outs. That usually means we are close to the burial time. Do you know when the order was submitted and if we are in that 14 business day frame?

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6 Messages

The service tech was out on August 5th or 6th and had to put in a temporary cable.   He put in the order at that time.  

Official Employee

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2.6K Messages

@user_fvwbx9, that would make us at just about 14 business days. When did you see the mark outs done? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please mark as Best Answer.tick

6 Messages

They were placed well over a week ago.

Visitor

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1 Message

4 hours ago

how do i get my xfinity cable buried, it has been laying outside our house for over 3 weeks now

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