Unburied Cable/Cancelled Install

Hello, @user_d0elo2! Thank you for visiting our Xfinity Community Forum, and for leaving a comment with your concerns on this user's post. For proper handling of your request, we've converted that comment into your own unique post to ensure we effectively address your inquiry as quickly as we can. For future reference, please feel free to create your own post(s) on the appropriate board(s) within the forum for further and direct assistance.

Regarding this unburied line and cancelled installation, you've come to a great place for help! Our Digital Care Team is awesome to work with because we are experts in all areas of your account, service(s), equipment, bill, and more! We can also escalate issues that remain unresolved, as necessary. For something like this, we'll need to take a closer look. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!