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user_hyajf5
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Saturday, June 7th, 2025 4:30 PM

Unburied cable

When I moved in in 2022, the Xfinity associate assured me the orange cable would be buried.  The subdivision was still undergoing new construction.  However, construction is completed and 3 years later the cable is still not buried.  A Karen from the HOA pounded on my door and demanded I order Xfinity to get it buried.  It's on Ring.

Would you please set up a time to come and bury the cable?  Thank you.

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2 days ago

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XfinityAirelle

Official Employee

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2.6K Messages

2 days ago

 

user_hyajf5 Hi there! Our team willbe happy to get a ticket opened to have the line buried. As a homeowner myself, I understand how pesky the HOA can be, so I would want to get this done too. 3 years is too long and we apologize this was overlooked. 
 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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