Unauthorized personal camera attached to Comcast pole surveying our cul-de-sac please remove.

I would like to report an unauthorized private personal security camera (not a utility or Flock-style device) mounted on an Xfinity/Comcast pole on a residential cul-de-sac on the corner of Heritage Ct and Payne Dr in Los Altos. PG&E states the pole is the cable company’s not theirs. The camera monitors street activity and feels like a privacy invasion. Requesting inspection and removal of the unauthorized camera.

Will need a ladder since it is installed around 10’ from the ground.

I have photos if you need them.

It’s frustrating not to have a customer service email address.

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XfinityPeterH

Official Employee

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3.3K Messages

1 hour ago

user_igdpqkThanks for bringing this to our attention. We can certainly understand why seeing a privately owned camera mounted on a utility pole near your home would raise privacy concerns. Xfinity does not own the utility poles, so this would need to be reported to the local utility company responsible for the pole so they can investigate whether the equipment is authorized.

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user_igdpqk

Visitor

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4 Messages

1 hour ago

Our local utility company, Comcast has Confirm confirmed that it is not their pole, It’s not marked and they Assured us that it is property of Xfinity. Please confirm yes or no because we need to report it to the police department.

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Customer Service

user_igdpqk

Unauthorized personal camera attached to Comcast pole surveying our cul-de-sac please remove.

XfinityPeterH

user_igdpqk

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