Visitor
•
2 Messages
Unauthorized changes to account
I'm POA for my 86 yo father. He went into store and salesman used his phone to sign up for package including bogus home line, TV, etc. Calls have led to more unscrupulous salespeople. Finally got store Mgr to cancel everything but was supposed to call re billing credits and restoring what he previously was charged. Again Jack Customer Sales Rep said one thing then did something else and we found out via email. Need help
XfinityJeff
Official Employee
•
460 Messages
11 hours ago
Good morning @user_me2nwi, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue with the billing on the account, but you have come to the right place for assistance. Usually when services are removed, the system will automatically apply credits on the following bill, but we can check the account and make sure that the plan and billing are correct. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0