1 Message
Unauthorized Cancellation Request
I received an unsolicited email about a cancellation request that I did not initiate from Xfinity.
Email is received at 02/24 18:27 PT, which also mention last day of service is 2025-02-24T00:00:00.0000000Z. I did not put in this request and can still connect the internet at same date.
I'd like to make sure my service isn’t going to be shut off, and cancel the cancellation request if it does exist.
Based on forum, this issue seems happened multiple times. Any way to prevent unrequested cancellation request or allow customer to cancel the cancellation request with portal?
EG
Expert
•
117.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJanelle
Official Employee
•
2.1K Messages
1 year ago
Hey @user_o2sghk , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the unsolicited cancellation request. I would be more than happy to offer my assistance looking into this further for you. I am happy to check over your services for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0