1 Message
Unauthorized cancellation request
I received an email this morning regarding a cancellation I never submitted nor wanted to submit. There is service going on in my area so I’m not entirely sure if they’re related or not. I would appreciate any assistance you can offer, thanks.
XfinityAirelle
Official Employee
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3.2K Messages
1 year ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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XfinityThomasD
Official Employee
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1.7K Messages
1 year ago
Thanks again for working with our team to get the cancellation order straightened out. If you need anything in the future, please create a new post and our team or community would be happy to help however we can.
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