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user_2a22e6
20th Anniversary celebration
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Visitor

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4 Messages

Tuesday, August 15th, 2023 9:36 PM

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Unaddressed Comcast Installation Issues

On Thu, 8/3, I had an appointment scheduled for a Comcast technician (Mike #4128) who never completed the job properly.  He promised a call back, along with his manager Paul [Edited: personal information], however, I never received a call.  I paid $100 for this installation service, and not only do I want a refund but I want the job completed.  Customer support has been unhelpful as it's a bunch of India based resources who don't even understand what I'm communicating.  How can I get competent help? 

Question

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Updated 

2 years ago

 • Edited

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XfinityMartyR

Official Employee

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2K Messages

2 years ago

Hello, @user_2a22e6. Thank you for reaching out to us over our Community Forums. I'm sorry to hear your installation has not been completed. Did the local technican leave a contact number for them, or their manager? 

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user_2a22e6

Visitor

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4 Messages

@XfinityMartyR​ Yes, his number is (PII).  He kept answering for the first week telling me that Paul (PII) (his manager) was going to call me back but I never heard from Paul... Now this week, Mike stopped answering his phone and it's complete silence

(Edited: PII)

(edited)

2 years ago

0

CC_Tony

Retired Employee

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1.4K Messages

@user_2a22e6 Please, refrain from posting last names, phone numbers, or other personally identifiable information. That is a violation of our Community Guidelines. The guidelines are available at https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c. 

Let's go ahead and check out your installation via your account. Please, use the direct messaging icon in the upper right to send a message to "Xfinity Support" with your name and address. Thank you!

2 years ago

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