Visitor
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1 Message
Unacceptable wait times for technicians
I am
highly dependent on my internet. Tonight in the middle of working my modem started blinking orange. The phone technician could not help us. A 5 day wait time is unacceptable for a technician to come to my home.
flatlander3
Problem Solver
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1.5K Messages
3 years ago
I dunno. 5 days for a tech showing up is actually pretty good these days. $25 fuel surcharge is also common for any vendor, but I haven't heard of Xfinity doing it. Down/outage happens. Couple hours where I was at last week.
Consider adding phone hotspot to your cell, or perhaps a prepaid hotspot you leave dormant most of the time, but can fire up at any time. LTE is fast enough for Teams/Zoom/WebEx if you are using it for work. Powered Cell Boosters work if you are in the sticks a bit.
You need failover.
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EG
Expert
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110K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCJennifer
Problem Solver
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743 Messages
3 years ago
Hello @Celinthia! Thank you for reaching out on our community forum. I can certainly understand how frustrating it would be to without a connection while waiting for the next available technician, especially when you work from home.
Have you signed up for our appointment waitlist yet? The Appointment Waitlist tool lets you quickly and easily request preferred dates and times for your upcoming service appointment! If your requested time slot becomes available, we’ll send you a text message.
In the meantime, have you tried accessing our hotspots to be able to stay connected during this time?
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