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Friday, August 16th, 2024 11:15 AM

Unable to Watch Hulu While On Xfinity Network

Same here, have not been able to watch Hulu from laptop, phone or TV.

Is this an Xfinity problem?

This post was created from this comment on different post

Official Employee

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1.9K Messages

3 months ago

Hello user_j3o6yp, I love to stream, so I can imagine how annoying this has been for you. Are you receiving a specific error code or message when you attempt to stream on Hulu? Are you having issues with your connection at all as well? 

 

7 Messages

3 months ago

I am receiving Hulu error codes P-dev313 or P-dev314 on all devices connected to Xfinity. No other connection issues other than streaming from Hulu.

Also, I am able to verify that it is not a Hulu issue since I can stream from Hulu when I switch to cellular data on my phone.

Official Employee

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1.3K Messages

3 months ago

Hey there, @user_j3o6yp! Since we're not seeing any known or reported issues about streaming Hulu while connected to the in-home network, I've converted your comment into its own post in order to properly address any concerns you still have. Before we ask you to send us a direct message so that we may take a closer look at your network, I'd like to check one other thing - what happens if you attempt to use incognito mode to access and watch Hulu?

7 Messages

Hello, tested streaming Hulu in incognito and still doesnt work. Same errors, P-dev313 or P-dev314.

Official Employee

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1.9K Messages

@user_j3o6yp, let's dive into this more in depth and try some targeted troubleshooting steps. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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7 Messages

No resolution still, hulu still doesn't work

7 Messages

Requesting a new WAN IP, we'll see if it works

1 Message

Has anyone fixed this?

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