Skip to main content

    Support

    Offers

U
user_ce7ejg
1st Topic

6 Messages

Friday, August 16th, 2024 2:09 AM

Closed

Can't stream Max or Hulu on my home network

Just started this week, basically the same error message for both "can't connect". Both not working on Fire TV's and from a browser on a laptop. I didn't make any changes to my network. 

Question

 • 

Updated 

8 months ago

238

2

0

XfinityRaf

Official Employee

 • 

865 Messages

8 months ago

Good evening @user_ce7ejg. Have you done any troubleshooting on your end? 

7

0

user_ce7ejg

6 Messages

I've rebooted my gateway and unplugged the ethernet from the wall for 30 seconds, trying to initiate a new IP assignment. I've logged out of the streaming services and re-logged in. 

8 months ago

0

XfinityRaf

Official Employee

 • 

865 Messages

Thanks for trying those steps out. Are you running into any issues logging in to other streaming apps? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_ce7ejg

6 Messages

Nope, none. Netflix and Disney+ work fine. 

8 months ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

 

user_ce7ejg I would be happy to help you troubleshoot those apps. We definitely want to ensure you are able to watch your favorite apps. 
 
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_ce7ejg

6 Messages

I sent a Direct Message to Xfinity Support, no response. Guess I need a new ISP.

8 months ago

0

user_j3o6yp

7 Messages

8 months ago

Same here, have not been able to watch Hulu from laptop, phone or TV.

Is this an Xfinity problem?

This comment has been converted into a post

4

0

forum icon

New to the Community?

Start Here