Visitor
•
1 Message
Unable to upgrade to new device despite having high credit score
Hello
My situation is similar to what has been discussed here: https://forums.xfinity.com/conversations/plan/ineligible-for-device-payment-plan-despite-800-credit-score-years-of-ontime-payments/6881867d1fc39e056ef635f3
* I have high credit score
* My credit score was frozen when they ran a check at the store. It has since been unfrozen since then
* Xfinity store associates and customer service are not able to run additional checks since then.
Please help!!
XfinityJeffB
Official Employee
•
782 Messages
5 hours ago
Hello user_s0vg75, thank you for reaching out here in our Xfinity Community forum. We are happy you're here, and I am happy to help. We will need some account information to do this.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0