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user_ahnxzh
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Monday, February 2nd, 2026 3:37 PM

Unable to turn on Bridge Mode

I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst

There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?

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XfinityEricB

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3K Messages

7 days ago

 

user_ahnxzh To confirm, when you put in 10.0.0.1 to access the admin portal of the gateway it doesn't list an option on the bottom that says "manage WiFi settings" that you can click? 

 

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user_mo59br

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Hi,

I'm having the same issue.

When I enable Admin Tools through my Xfinity app and then ethernet directly into my Xfinity gateway with my laptop, open up a web browser and type in 10.0.0.1, I get a screen nearly identical to this image from the Xfinity guide on how to enable bridge mode

Except where my screen says "Bridge mode:" right after the colon, there is no enable/disable toggle button. It's completely blank. I noticed this was also the case maybe about 2 weeks ago.

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6 days ago

XfinityMarshante

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880 Messages

Hello @user_mo59br, thank you for your comment. Sorry you’re running into this, especially after following the guide step‑by‑step and still not seeing the Bridge Mode toggle. Can you share the gateway model (e.g., XB6/XB7/XB8) that you have?

 

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6 days ago

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user_mo59br

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I have an XB6 in my home.

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6 days ago

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XfinityMarshante

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@user_mo59br, do you have active Xfinity Wi-Fi extenders in the home? If so, you won't be able to enable bridge mode. Do you have advanced security enabled on the Xfinity gateway?

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6 days ago

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Mangtas_666

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Same issue here,,,xfinity have no solution on this? Its a plague on most devices now after updating

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6 days ago

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Mangtas_666

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6 days ago

I have an xb8 bridege mode toggle is missing wifi and moca settings are missing too. 

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XfinityRoberto

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Hi there @Mangtas_666. Thank you so much for reaching out to us regarding your bridge mode Are you signing in as the primary user to the Xfinity App?

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6 days ago

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user_2dw9xm

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5 days ago

I can confirm that this is an issue with my newly activated XB10; the option is simply no longer present:

The token errors present in the at_a_glance.jst file may provide insight as to why; not sure. 

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user_2dw9xm

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3 Messages

This was also the case on my outgoing XB8, as of the latest firmware. 

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5 days ago

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user_93hys3

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4 days ago

I am having the same issue on my new XFi gateway XB8. can confirm same behavior as user_2dw9xm. the script is broken

(edited)

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XfinityRay

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Greetings, @user_93hys3 and thread! I apologize that you have not been able to use that setting. We appreciate everyone's help that was provided so we could further track this issue down. It has been very helpful to our teams! Our expert engineers are now working on this to fix it for everyone. No further examples or information are needed at this time. We do not have an estimate of when this will be fixed. We will keep a close eye on it and update the thread once the work is done so you can turn the setting on or off. 

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4 days ago

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XfinityRay

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Good evening! I was checking in on this again and see our engineers continue to work on the problem, @user_93hys3. I will continue to keep a close eye on this and stay in touch on this thread. 

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3 hours ago

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user_ahnxzh

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4 days ago

I was able to get it to work by doing a hard reset of the XFi Gateway XB8 and connecting directly to the gateway with my laptop via ethernet cable before connecting any other devices.

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XfinityJeff

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636 Messages

That is great to hear @user_ahnxzh, thank you for sharing your fix.

 

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4 days ago

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jonnady

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3 Messages

2 days ago

I am also experiencing the same issue with my XB7 cabled modem that no enable/disable button shown in the Bridge Mode section.  

Can someone from xfinity support team confirm that doing Hard/Factory reset is a viable workaround?

I really want to hook my Orbi router back.

(edited)

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XfinityMichaelC

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15 hours ago

Hey everyone! This was a known issue when it came to the XB7 and XB8s. At this time, it appears that the fix was recently pushed out. I was also missing the bridge mode button on my XB8, but when I log into the modem's Admin page, I see it has returned. Please let us know if it's the same for you as well.

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user_2dw9xm

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11 hours ago

Can confirm that this is fixed after performing factory reset (XB10). Thanks!

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XfinityMichaelC

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Awesome to hear @user_2dw9xm! We appreciate you letting the Forums know this has been resolved for you! 

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11 hours ago

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