Visitor
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2 Messages
Unable to start a live chat session
Hi, I’ve been trying to connect with a live agent through Xfinity Assistant for the past few days, but I keep getting the message “Unable to start a live chat session. Please try again later.”
Could someone please assist me here?
Thank you.
XfinityCliff
Official Employee
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552 Messages
8 hours ago
Hello @user_jwhhhj, and thanks for reaching out on our Xfinity Community forums!
I can definitely understand why it would be frustrating to attempt to reach an agent via live chat and not be able to for an extended period.
Could you please give us a better idea as to what your concerns are that you are trying to address? Any details you can provide (without revealing personal information) will help us to better provide assistance and direct you toward a proper resolution for any issues you may be having.
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user_jwhhhj
Visitor
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2 Messages
8 hours ago
My monthly internet payment increased by 75% recently. I am wondering if there are any discounts or promotional offers available to reduce my monthly payment. Thank you.
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