Skip to main content

    Support

    Offers

J
Jlw2023
1st Topic

Visitor

 • 

2 Messages

Saturday, May 24th, 2025 1:43 PM

Unable to see Options for 1 Day VIP Experience Xfinity Rewards Ticket

I clicked on "Extras & Events" to see the availability for the "1 Day VIP Experience Xfinity Rewards Ticket". However, I am getting a blue spinning wheel after selecting the number of tickets that I want. I would like to determine the availability of tickets soon as I would like to purchase soon.

Question

 • 

Updated 

3 days ago

6

1

0

XfinityAirelle

Official Employee

 • 

2.6K Messages

3 days ago

 

Jlw2023

Thanks for reaching out — we know how frustrating that spinning wheel can be, especially when you're trying to grab something exciting like the 1 Day VIP Experience!

 

It sounds like the page is getting stuck while trying to load the next step after selecting your tickets. This can sometimes happen due to browser caching or a temporary hiccup on the site. A few things you can try:

  • Clear your browser’s cache and cookies

  • Try a different browser or device

  • If you’re using a mobile device, switching from WiFi to cellular (or vice versa) can help

If you’ve already tried those and it’s still spinning, it’s possible the system is experiencing high demand or a technical issue on the backend. We’d recommend keeping an eye on it and checking back periodically — tickets may still become available.

 

We’re rooting for you to snag those VIP spots! Let us know if it doesn’t clear up soon and we’ll see what else we can dig into.

 

2

0

Jlw2023

Visitor

 • 

2 Messages

I have attempted these actions stated with no luck over the past week but have been unsuccessful. I've tried my laptop and my mobile phone.

It seems like this is a known problem as this was reported by other individuals. 

Like

Reply

3 days ago

0

XfinityAirelle

Official Employee

 • 

2.6K Messages

 

Jlw2023 

Thanks for the update — and you're right, you're not alone in seeing this. We’ve seen similar reports come in, so it does look like this could be part of a broader issue with how the Rewards platform is loading the VIP Experience offer.

 

Since you've already tried multiple devices and cleared everything out with no luck, you've definitely covered all the right bases on your end. We can’t make changes directly to the Rewards portal, but we can absolutely flag this for the team that manages it.

 

In the meantime, we’d recommend keeping an eye on the offer — especially during off-peak hours when the site might be under less strain. If there's a "Contact Us" link at the bottom of the Rewards page, you could also submit feedback directly there to help the backend team track how widespread this is.

 

We really appreciate your patience — we know how exciting these offers are, and we want you to have the chance to enjoy them. If we hear anything new, we’ll be sure to share it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

0

forum icon

New to the Community?

Start Here