Frequent Visitor
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9 Messages
Unable to see free Peacock offer on Membership page
Ever since the free Peacock was moved to the Rewards page a couple years ago, I have been unable to get my free Peacock as a Diamond member.
today I received another email with subject: Still unclaimed: Your Peacock Premium perk 🦚
however, when I click the link, the offer is still not there. I tried chatting with customer service but they are awful and just keep pasting the same instructions as the email. Customer service is horrible!
ALREADY INCLUDED WITH YOUR XFINITY MEMBERSHIP
Peacock is yours. You just haven't claimed it yet.
As a Diamond Xfinity member, you get Peacock Premium included at no extra cost.
Just sign in to your Xfinity account and redeem your Peacock Premium perk.
Redeem your Peacock →
Then, visit xfinity.com/yoursubscriptions to activate Peacock and watch hit movies like Wicked: For Good, now available to stream.
XfinityJeniece
Official Employee
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3.8K Messages
5 hours ago
Hey there, @kyleMA, thanks for reaching out through Xfinity Forums regarding your Peacock account. We would be happy to help you with ensuring your Peacock offer is working for you. We truly appreciate you being a Diamond member! Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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