Visitor
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1 Message
Unable to Schedule Callback — Just Trying to Cancel Service
Hello,
Every time I attempt to schedule a callback to cancel my service, I receive the following error:
We’re having some trouble scheduling your callback
Try again or visit our support site for more help.
[Try Again]
[Go to Support]
I’ve retried multiple times and followed the support links, but I end up stuck in the same loop. I just want to cancel my service and move on — why is this so difficult?
Please escalate this to someone who can help me complete the cancellation process without more runaround. Thank you.
Best,
EG
Expert
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112.3K Messages
4 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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1.9K Messages
3 days ago
Hello user_2stxbj thank you so much for taking the time to reach us here via our Xfinity Forums! This is never the experience we'd want for you as our valued customer, and I'm happy to help make any account changes.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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