Unable to Redeem Rewards

I just tried again and now it works. I did not try another browser or clear my cache and cookies, so I’d say there was some internal issue at Xfinity earlier. 

Thank you for reaching out to us here @user_rzqa9f. We have not been advised of any known issue with the rewards' redemption site. If you have already also tried clearing your cache and cookies and, and are having the same issue we can look further into that problem. We would need you to send a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Me too, same message and it’s not working. 

@user_96v2xz Hi there, we can help. could you confirm you're using the primary username on the account? 

I am using the same primary username on the account.

It automatically pops up with the primary username and phone number that is on the account.

Hello @Kate408, thank you for leveraging your loyalty to get cool stuff with our awesome Rewards program, I'm a huge fan of any rewards program lol. But, that error message would be annoying to see, so I'd love a chance to help get this figured out with you. I'd like to review the rewards available on your account and try some troubleshooting steps. I see you've already sent a DM, so we can work there going forward. Please keep in mind that sending unsolited DM's is a violation of our Forum Guidlines. We prefer that you hold off on sending those until being requested by an official employee. 
- XfinityMarcos