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user_30f41c
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4 Messages

Thursday, July 7th, 2022 3:33 PM

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Unable to redeem free xFI pod

I got the "Your Home WiFi Evaluation is complete" email and went through the redeem process to redeem my free pod. Once I get to the final step, it errors out: "The product you’re interested in isn’t available for purchase at this time."

The internet is pretty unusable further away from the router, such as my office and bedroom, so I definitely need the pod and/or the XB8 router.

Question

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Updated 

3 years ago

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CCBrandon1

Problem Solver

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770 Messages

3 years ago

Got ya! Thank you for bringing this to our attention. I need a stable connection in all rooms as well, so I understand the need for help with your concerns. Congrats on the free pod, I love xFi Complete for all the amazing benefits that are often taken for granted, such as the evaluations, I find it super helpful. Now let's see about getting your xFi pod redeemed, it will help!

 

Can you tell me more about the redemption process, are you signed in to your account when you go to redeem? @user_30f41c

 

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user_30f41c

Visitor

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4 Messages

3 years ago

@XfinityBrandon thanks for reaching out! Here are the steps...

1) Click the "Claim Your Pod" button in the email
2) This redirects to the shopping page for pods on the xfinity.com website, where I click "Redeem Your Pod"
3) This takes me to the login page, where I login successfully
4) This takes me to a Multiple Addresses page (I recently moved, transferring service from the old address to the new address, this pod is for the new address). I select the new address
5) It goes to a loading page that says Checking pricing..., then Checking availability..., then Adding to your Xfinity Plan..., then it redirects to an error screen that reads "Temporarily unavailable The product you’re interested in isn’t available for purchase at this time."

I have been checking every day and it seems like the pods are available to purchase, so not sure why they would be unavailable for the redemption.

5

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XfinityRaul

Official Employee

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1.9K Messages

Thanks for sharing the steps you're taking to redeem the pods, @user_30f41c. When there are any issues redeeming the offer via the results email, I always recommend trying the tile on the Xfinity app with the same results! Once you log in to the Xfinity app you can locate the link in the xFi Notifications Center or the xFi Pod Redemption tile in the Overview tab of the Xfinity app. Try clicking the link using one of these other options to see if you get the same error.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_30f41c

Visitor

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4 Messages

I checked in the app, and the tile is not present. In the notification center, for the date I received the email, nothing is there either. And nothing is there by scrolling down/up further.

3 years ago

0

CCAmir

Gold Problem Solver

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7.2K Messages

Got it, to make sure we're on the same page can you tell me which app you're using? 

I no longer work for Comcast.

3 years ago

0

user_30f41c

Visitor

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4 Messages

The Xfinity app for Android

3 years ago

0

XfinityJanelle

Official Employee

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1.5K Messages

We can take a look and see if we can open a ticket for this.Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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