Visitor
•
4 Messages
Unable to redeem free xFI pod
I got the "Your Home WiFi Evaluation is complete" email and went through the redeem process to redeem my free pod. Once I get to the final step, it errors out: "The product you’re interested in isn’t available for purchase at this time."
The internet is pretty unusable further away from the router, such as my office and bedroom, so I definitely need the pod and/or the XB8 router.
CCBrandon1
Problem Solver
•
770 Messages
3 years ago
Got ya! Thank you for bringing this to our attention. I need a stable connection in all rooms as well, so I understand the need for help with your concerns. Congrats on the free pod, I love xFi Complete for all the amazing benefits that are often taken for granted, such as the evaluations, I find it super helpful. Now let's see about getting your xFi pod redeemed, it will help!
Can you tell me more about the redemption process, are you signed in to your account when you go to redeem? @user_30f41c
0
0
user_30f41c
Visitor
•
4 Messages
3 years ago
@XfinityBrandon thanks for reaching out! Here are the steps...
1) Click the "Claim Your Pod" button in the email
2) This redirects to the shopping page for pods on the xfinity.com website, where I click "Redeem Your Pod"
3) This takes me to the login page, where I login successfully
4) This takes me to a Multiple Addresses page (I recently moved, transferring service from the old address to the new address, this pod is for the new address). I select the new address
5) It goes to a loading page that says Checking pricing..., then Checking availability..., then Adding to your Xfinity Plan..., then it redirects to an error screen that reads "Temporarily unavailable The product you’re interested in isn’t available for purchase at this time."
I have been checking every day and it seems like the pods are available to purchase, so not sure why they would be unavailable for the redemption.
5
0