Visitor
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2 Messages
Unable to order internet – Something unexpected happened
Hi, I’m a new customer trying to set up Xfinity Internet for my new apartment.
Every time I try to select an Internet plan, I get a “Something unexpected happened” error.
I’ve tried different browsers, incognito mode, and a U.S. VPN, but the issue persists.
Could an Xfinity representative please help me complete my Internet order?
EG
Expert
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119.8K Messages
17 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2.5K Messages
16 hours ago
Hello, @user_063444 thank you for reaching out over Xfintiy Forums. With being new to the Forum I understand if you're not familiar with the guidelines.
While we can certainly appreciate your desire to receive immediate assistance with your issue, please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I'm glad our wonderful Forums expert @EG was able to move your post and bring this to my attention, you've contacted the right place for assistance and I can definitely help with getting an account set up for you. Please let me know if you still need assistance, I look forward to hearing back from you.
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