Visitor

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3 Messages

Friday, March 13th, 2026 4:00 PM

Unable to find direct messages

The direct messages button is not appearing for me

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Official Employee

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3K Messages

7 hours ago

 

bbmac9 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your question or concern, so the Community can have an understanding of your needs. 
 
 
 

 

Visitor

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3 Messages

I signed up for service this morning and forgot to change from delivery to pick up. I was hoping to find out if it I was possible to change that

Official Employee

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3K Messages

 

bbmac9 Welcome to the Xfinity family! You can just head into a local Xfinity Store and let them know you have a pending order, and would like to pick up the equipment instead of having it shipped. They will take care of you! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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3 Messages

Oh perfect. Thank you!

Official Employee

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3.1K Messages

You're welcome,  did you have any other questions or concerns?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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