2 Messages
Unable to contact customer service
I am traveling internationally and have twice been charged for activity even after turning mobile data and roaming off. Unable to contact customer and am so frustrated.
2 Messages
I am traveling internationally and have twice been charged for activity even after turning mobile data and roaming off. Unable to contact customer and am so frustrated.
XfinityJeniece
Official Employee
•
2.3K Messages
9 days ago
Hey there, user_ill60b, thanks for reaching out through Xfinity Forums. We would be happy to help you with your Xfinity Mobile account. You would need to add the Xfinity Mobile Global Travel Pass in order to ensure you are not charged additional rates while traveling international. Here is a link with the details to add the pass, https://www.xfinity.com/support/articles/global-travel-pass.
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