2 Messages
Unable to change address/ resume service
One year ago I moved and deactivated my internet service. I would now like to resume services at a new address.
When I attempt to change my address, I am only given the option between two of my previous addresses. Selecting either give me an error message.
How can I go about getting service at my new address?
XfinityPeterH
Official Employee
•
1.9K Messages
10 months ago
Hello @user_as1251 and thank you for coming back to us! Since you moved and looking to start up a new account the best action would be to start with your new address. There is no need to try and reactivate an old account. Let us know if you run into any issues when you only put in your new address. We are here for you!
(edited)
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