Frequent Visitor
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36 Messages
unable to cancel service
Tried canceling my internet. You can't reach any meaningful contact to cancel. All this company offers is lower speed or change your address. Why is this legal that I cannot cancel one of the poorest excuses for internet service with the highest prices. I live in Longmont, CO which has its own internet offering. I am going to the Colorado Protection Service and file a complaint. This company want to hold hostages but not allowing you to change anything except buy when you go online. Secondly the auto-attendant and their dumb bot also act as preventative measures to keep you from getting any real help. I'm sick and tired of complaining and I will file my complaint.
EG
Expert
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111K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.2K Messages
3 days ago
Hey there, VW12, thanks fo reaching out through Xfinity Forums regarding your account. We would be happy to help you with your account. We can process a disconnect on your account on our end, however, we hate to see you leave the family. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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