Visitor
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1 Message
Unable to add payment method
I have been trying unsuccessfully to add a payment method to my online account for over a week now - mobile app and web browser (tried multiple browsers, cleared cache/cookies). I keep getting the same error message:
You can't add a new payment method yet
We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.
I have verified both my email and mobile number, have received multiple messages from Comcast/xfinity to both contact methods. Multiple customer service reps have told me that my information shows "verified" in the system and they are willing to take payment over the phone, however I am not comfortable providing credit card or banking information over the phone.
Why is this so hard?
XfinityRoberto
Official Employee
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1.9K Messages
25 days ago
Hi there and welcome to Comcast! I am sorry to hear that you are not able to update your payment method. Now we are not able to update that for you over our platform. We are still happy to take a look at your account and see what is causing you not to be able to update your payment online.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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flatmates350
Visitor
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1 Message
4 days ago
Could I get assistance on this issue as well? I have tried the same things and cannot change my payment method, even though I have verified all of my personal information.
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