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user_4t7185
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Regular Visitor

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6 Messages

Saturday, September 21st, 2024 5:10 PM

Unable to "Activate your Netflix, AppleTV+, and Peacock Premium subscriptions today."

I just got off the phone with Xfinity where I removed Peacock Premium standalone and added Streamsaver. I got a confirmation that these services were added to my Account as well as an activation email.

When I open the activation email and click on each and every link (Netflix, Apple TV+, Peacock) - I am presented with the following message(s).


We’re sorry, your account isn’t eligible for this Peacock offer

We’re sorry, your account isn’t eligible for this Apple TV+ offer

We’re sorry, your account isn’t eligible for this Netflix offer
View your current TV & Streaming plan to see available offers, or visit Help and Support for more details.

The help and support links and chat are not helpful in resolving this issue.

I have tried in both a PC web browser and on the Xfinity App.

Question

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Updated 

13 days ago

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XfinityDilary

Official Employee

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1.8K Messages

2 months ago

@user_4t7185 Thanks for posting on our Community forums. I'm sorry to hear about the StreamSaver activation issue. Did you try clearing the cache and cookies on your web browser or a different web browser? 

 

(edited)

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user_4t7185

Regular Visitor

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6 Messages

2 months ago

Yes - Chrome, Firefox, & Edge - also tried Incognito mode on all of those.

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XfinityDilary

Official Employee

 • 

1.8K Messages

Thanks for trying, @user_4t7185! Let's take a look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_4t7185

Regular Visitor

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6 Messages

2 months ago

I'm not sure if anything was changed as a result of this post, or if the process just needed a day to "cycle" - in any event, these links now work and I have successfully activated Peacock and AppleTV+ I am working on Netflix and having some issues - but those appear related to the fact that I am trying to use my existing account which is currently being billed through Verizon, so I will be reaching out to Netflix and/or Verizon next.

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XfinityPeterH

Official Employee

 • 

1.5K Messages

 

user_4t7185 Thank you for the update and letting us know. Please feel free to reach out should anything come up. We are always happy to help you! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

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user_vp8eo1

1 Message

13 days ago

Why am I not eligible to activate the streaming I have already asked to have 

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