2 Messages
Unable to activate peacock reward
I’m trying to activate the peacock offer I redeemed when I look in my redeemed offers in my rewards I click on peacock and takes me to a Xfinity stream store when I get there it say I have no active subscriptions I spoke with a agent who created a ticket and sent me a email with link to set it up and it just takes me to page where it says no active subscriptions there is no place to sign up
XfinityJeff
Official Employee
•
970 Messages
5 hours ago
Good morning @user_c03279, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having activating Peacock, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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XfinityJeff
Official Employee
•
970 Messages
2 hours ago
Thank you again @user_c03279 for reaching out to us on the Xfinity forums. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!
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