Unable to activate Peacock Promotional Subscription

Hello @user_60h8tr, and thank you for posting your concern on our Xfinity Community forums.  

I’m really sorry to hear how frustrating this has been, especially after trying multiple browsers and going through the steps so many times. I completely understand how being stuck in that activation loop would feel, and I appreciate you taking the time to explain everything you’ve already attempted.

To help make sure everything is eligible for activation, there are a few key requirements to keep in mind:

 - The Peacock Premium offer must be included with your specific Xfinity internet package or promotion
 - The offer must be redeemed within 90 days of starting the qualifying internet subscription
 - Your account needs to be active and in good standing
 - You’ll need to be signed in with the primary Xfinity ID or a manager-level user
 - The offer must not have already been redeemed with another Peacock account

Since you’re getting redirected in a loop, here are some self-help steps that may help break that cycle:

 - Confirm you are logged into the correct Xfinity account, especially if multiple profiles exist

 - Sign out of both Xfinity and Peacock, then sign back in before attempting activation again

 - Try completing the activation from a different device (mobile vs. desktop)

 - If you already have a Peacock account, make sure you are linking it during activation instead of

   creating a new one.

If you’ve already tried these steps, and feel you meet all of the qualifications outlined above, we’d be happy to take a closer look at the offer and activation status on our end.  Please send us a direct message* with your full name and service address so we can dig into this further for you. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Hi. I am having this same issue. When I login to my account via app or web page on any device I see banners and links all over to activate my offer and activate my free peacock account. So I'm assuming I'm eligible for the offer or it would not be showing up, correct? However I am stuck in the same doom loop that the original poster mentioned and have just spent 2 hours with customer service trying to get it resolved (unsuccessfully). Can you please tell me what's going on?