Unable to Activate Free Peacock Premium via Platinum Rewards

A couple weeks ago I signed up for Xfinity Rewards, discovered I was a Platinum member, and attempted to redeem the free Peacock Premium reward. I was told in a pop-up that I would receive an email with instructions never received the email. 

I continue to see on the Peacock Premium Support page (https://www.xfinity.com/support/articles/peacock-premium-offers) that I am eligible as a Platinum rewards member for Peacock Premium free of charge. Direct text: "Diamond or Platinum tier Xfinity Rewards members with any level of Xfinity Internet.

You can redeem a reward to receive Peacock Premium at no additional cost.* : - Sign in to xfinity.com/rewards to take advantage of this offer. You’ll then receive an email with instructions on how to activate your offer. It may take a couple hours to receive the email."

When I log into my rewards portal at (https://customer.xfinity.com/rewards), at the very bottom under "My Activity" it has a tile that says "Get Peacock Premium at..." - When I click on this tile, I get a pop-up that says:

"Get Peacock Premium at no extra cost

Peacock premium offer

Nice! You’re on your way to enjoying Peacock Premium. You will receive a confirmation email within 2 hours with steps required to complete the Peacock activation process.  

If you do not receive the confirmation email after several hours, try these three steps: 

1. Visit xfinity.com/activate-peacock. Sign in with your Xfinity ID and password and then select the Activate Peacock button."

As noted, I never received the email even though it has been several days - I checked my gmail associated with my account, I checked my Comcast.net email that was created when I signed up for Xfinity, and I checked all spam folders. There is not an email anywhere about activating Peacock Premium.

I then take step 2, and visit (xfinity.com/activate-peacock). It says "We’re sorry, your account isn’t eligible for this Peacock offer. View your current TV & Streaming plan to see available offers, or visit Help and Support for more details."

I have also checked the Subscriptions page at (xfinity.com/yoursubscriptions) - this does not show anything about Peacock, and when I try to click into anything, it says I have no Subscriptions and need to upgrade to a difference “StreamSaver” service, which I am not interested in paying for.

I would really appreciate any help I can get here! I've tried troubleshooting via the Xfinity Assistant multiple times and so far no one has been able to help me.