2 Messages
Unable to Activate Free Peacock Premium via Platinum Rewards
A couple weeks ago I signed up for Xfinity Rewards, discovered I was a Platinum member, and attempted to redeem the free Peacock Premium reward. I was told in a pop-up that I would receive an email with instructions never received the email.
I continue to see on the Peacock Premium Support page (https://www.xfinity.com/support/articles/peacock-premium-offers) that I am eligible as a Platinum rewards member for Peacock Premium free of charge. Direct text: "Diamond or Platinum tier Xfinity Rewards members with any level of Xfinity Internet.
You can redeem a reward to receive Peacock Premium at no additional cost.* : - Sign in to xfinity.com/rewards to take advantage of this offer. You’ll then receive an email with instructions on how to activate your offer. It may take a couple hours to receive the email."
When I log into my rewards portal at (https://customer.xfinity.com/rewards), at the very bottom under "My Activity" it has a tile that says "Get Peacock Premium at..." - When I click on this tile, I get a pop-up that says:
"Get Peacock Premium at no extra cost
Peacock premium offer
Nice! You’re on your way to enjoying Peacock Premium. You will receive a confirmation email within 2 hours with steps required to complete the Peacock activation process.
If you do not receive the confirmation email after several hours, try these three steps:
1. Visit xfinity.com/activate-peacock. Sign in with your Xfinity ID and password and then select the Activate Peacock button."
As noted, I never received the email even though it has been several days - I checked my gmail associated with my account, I checked my Comcast.net email that was created when I signed up for Xfinity, and I checked all spam folders. There is not an email anywhere about activating Peacock Premium.
I then take step 2, and visit (xfinity.com/activate-peacock). It says "We’re sorry, your account isn’t eligible for this Peacock offer. View your current TV & Streaming plan to see available offers, or visit Help and Support for more details."
I have also checked the Subscriptions page at (xfinity.com/yoursubscriptions) - this does not show anything about Peacock, and when I try to click into anything, it says I have no Subscriptions and need to upgrade to a difference “StreamSaver” service, which I am not interested in paying for.
I would really appreciate any help I can get here! I've tried troubleshooting via the Xfinity Assistant multiple times and so far no one has been able to help me.
XfinityThomasB
Official Employee
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1.6K Messages
24 days ago
user_7bx18c You will want to finish the set-up via Peacock by doing the following:
1. Visit https://www.peacocktv.com/ and click “Sign In”
2. Enter the email address and password associated with your Peacock account (this may be the same login as Xfinity, it may not be. If you have multiple email addresses, I would try them all. You can also select “I don’t know my password” if necessary.)
3. After signing in, you will be able to confirm if you have access to the site. (You can do additional double-checks on account as well by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00)
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user_0aa4d0
Visitor
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6 Messages
16 days ago
Same issue but I've spent twice as long and still can not access peacock premium... Has gotta be a scam or false advertising.. how can you not fix this? This issue has hundreds of the same complaints in this forum.. you just keep sending us in circles til we give up
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user_0aa4d0
Visitor
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6 Messages
14 days ago
Lolol funny.. well the issue is NOT resolved and I'm still trying to get it to work.. so....where did all the Xfinity people go? I thought you said you were going to help? Well I still can't watch peacock premium
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