Unable to access Xfinity Rewards

I’m the primary account user but is having difficulties with login to Xfinity Rewards. I received a message “This option is currently available to primary account holders”. Any idea how to resolve this?

Responses

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ccRuben

Retired Employee

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729 Messages

3 years ago

I am happy to help with your request. Make sure the username being used is set up as the primary on the account. You are able to check this once you log in and go to user preferences.

2

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wongkwp

Visitor

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6 Messages

@XfinityRuben Yes, it is the primary account user. Only 1 username is setup with the account.

3 years ago

0

CC_Armand

Official Employee

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2.4K Messages

No worries! We are happy to ensure that this is taken care of for you. So that we can get a clear look at what is going on, can you please shoot us a private message with your full name and service address?

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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3 years ago

0

Customer Service

wongkwp

Unable to access Xfinity Rewards

ccRuben

wongkwp

CC_Armand

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