Unable to access wifi all month

user_o6ibpc Hey there—thank you for reaching out, and I’m really sorry to hear that this has been your experience. I can only imagine how frustrating it must be to have service set up but not be able to actually use it, especially after a whole month. I've definitely been there where things just don’t work how they're supposed to, and it’s the absolute worst when you're trying to stay connected.

 

We absolutely want to make this right for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!