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alex179
Rousing Reactor
Expressive Exchange
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Contributor

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81 Messages

Thursday, April 16th, 2026 10:23 PM

Unable to access redeemed rewards

I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.

Question

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Updated 

16 hours ago

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XfinityAlyssaA

Official Employee

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2.7K Messages

2 months ago

Good afternoon @alex179, and thank you for reaching out to us on our Community Forums regarding the issues you’re experiencing with accessing your redeemed rewards—we appreciate you letting us know.

 

To confirm, are you currently accessing your rewards through the Xfinity app or the online web portal? Additionally, have you tried clearing your browser’s cache and cookies to see if that resolves the issue?

 

Please let us know and we'll be happy to continue troubleshooting. 

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user_5d9db4

Visitor

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18 Messages

16 hours ago

I spent almost 3 hours being transferred on the phone today only to have them agree with me that MANY Xfinity customers are having the exact issue that they cannot access their previous ( non expired) rewards. 

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user_5d9db4

Visitor

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18 Messages

16 hours ago

Thank you for the suggestions the screenshots were from my all but  I also get from browser on every device incognito or not and cleared cache deleted app and reinstalled. There was an update today and I tried it all again. Nothing. 

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XfinityCliff

Official Employee

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283 Messages

Thanks for letting us know that @user_5d9db4.  I know this has probably been frustrating for you, but we'd like to continue to support you and ensure we can get this corrected for you.

Please send us a direct message*with your full name and service address. Once we have your account located and verified, we can continue to review your concerns.  

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.


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