Unable to access redeemed rewards

I've tried through both the Xfinity app and the online web portal. I also tried on a second mobile phone with only cellular enabled. I have the same problem on all three methods of accessing my rewards. I will try clearing the browser cache and cookies on my desktop pc.

@alex179, Thank you for that update, I appreciate it! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

This still hasn't been resolved. The customer service representative I chatted with was also unable to view my redeemed rewards. A ticket with a case number was created a week ago, but I haven't heard anything since then. Should I have heard something by now?

I received a very unhelpful email response to a support ticket that was created 2 weeks ago. Whoever viewed the support request didn't understand the issue I'm having. I'm not having an issue with redeeming rewards. The issue is with viewing previously claimed rewards. The section of the page where they should be viewable shows an image of a dropped ice cream cone with the message "Check back soon The information is unavailable at the moment, or it didn't load as expected." It seems I'm going to have to file a Better Business Bureau complaint to get proper support.

I’m  having this exact issue ! It started about a month ago when the app look changed.  I can’t get my redeemed rewards. I get the broken ice cream cone pic. Today  I couldn’t use the Amazon book reward I was getting an error applying. I tried a chat agent and calling Xfinity but they don’t understand and asked if I was trying to use expired rewards. 

Thanks for letting us know that @user_5d9db4.  I know this has probably been frustrating for you, but we'd like to continue to support you and ensure we can get this corrected for you.

Please send us a direct message*with your full name and service address. Once we have your account located and verified, we can continue to review your concerns.  

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Did they get it working for you? Can you see your redeemed benefits yet?

@user_d911uy​ 

It's been almost four and a half months and they never fixed it for me. I don't think they ever will. I'm guessing the issue is too technical and they don't want to spend the time to figure it out.

This is unfortunate, it has been about the same time if not longer since I have been able to view redeemed benefits. I know I have some gift cards I didn't save right away. I have something like 52 active benefits that I cannot view.

The worst part I am missing is the free universal tickets. On Thursday I clicked the redeem free tickets, and I received an e-mail where I unlocked Universal tickets it says to visit redeemed benefits to get my redemption code. And I get the same error to Check Back Soon and information is unavailable. So I can't get the redemption code. My sister got them and has never had a problem looking at her redeemed benefits. I have tried so many different browsers and devices. So I don't know.

I want to plan a quick trip this fall but need to know if I have the tickets or not.

@user_e5etla​ Welcome to the blocked rewards club!