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alex179
Rousing Reactor
Expressive Exchange
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Contributor

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77 Messages

Thursday, April 16th, 2026 10:23 PM

Unable to access redeemed rewards

I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.

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15 hours ago

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XfinityAlyssaA

Official Employee

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2.5K Messages

16 hours ago

Good afternoon @alex179, and thank you for reaching out to us on our Community Forums regarding the issues you’re experiencing with accessing your redeemed rewards—we appreciate you letting us know.

 

To confirm, are you currently accessing your rewards through the Xfinity app or the online web portal? Additionally, have you tried clearing your browser’s cache and cookies to see if that resolves the issue?

 

Please let us know and we'll be happy to continue troubleshooting. 

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alex179

Contributor

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77 Messages

I've tried through both the Xfinity app and the online web portal. I also tried on a second mobile phone with only cellular enabled. I have the same problem on all three methods of accessing my rewards. I will try clearing the browser cache and cookies on my desktop pc.

(edited)

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16 hours ago

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XfinityChelseaB

Official Employee

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2.3K Messages

@alex179, Thank you for that update, I appreciate it! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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15 hours ago

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