Unable to access redeemed rewards

I've tried through both the Xfinity app and the online web portal. I also tried on a second mobile phone with only cellular enabled. I have the same problem on all three methods of accessing my rewards. I will try clearing the browser cache and cookies on my desktop pc.

@alex179, Thank you for that update, I appreciate it! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

This still hasn't been resolved. The customer service representative I chatted with was also unable to view my redeemed rewards. A ticket with a case number was created a week ago, but I haven't heard anything since then. Should I have heard something by now?

I received a very unhelpful email response to a support ticket that was created 2 weeks ago. Whoever viewed the support request didn't understand the issue I'm having. I'm not having an issue with redeeming rewards. The issue is with viewing previously claimed rewards. The section of the page where they should be viewable shows an image of a dropped ice cream cone with the message "Check back soon The information is unavailable at the moment, or it didn't load as expected." It seems I'm going to have to file a Better Business Bureau complaint to get proper support.