Visitor
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4 Messages
Unable to access Peacock Premium streaming perk
I have been receiving this message for the last year and am unable to access it. When I sign in, it says I have no eligible benefits. How do I resolve this?
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As an Xfinity Platinum member, you get Peacock Premium ($12.99/mo value) included at no extra cost.
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Sign in to your Xfinity account and redeem your Peacock perk.
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XfinityFrank
Official Employee
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2.8K Messages
9 hours ago
Hi there, @user_3ife61. Thanks for reaching out to us here on the Community Forum and for being a PLATINUM Member! The most common reason we see for that message is that the primary XFINITY ID is not being used. Only the primary ID may redeem the reward. Are you certain you're logging in with the primary? You can check by using this link : https://idm.xfinity.com/myaccount/lookup
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user_3ife61
Visitor
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4 Messages
8 hours ago
Hi, I used the link and signed in using my primary ID. Where do I locate how to access the peacock reward on the website? When I use the button through my email I get the "you're not eligible" message.
How do I delete the user account so there is no mixup?
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