Unable to access Peacock Premium streaming perk

Sounds like you may still be logged in or autologging in with an ineligible XFINITY ID if you are getting tha message after clicking the link, @user_3ife61 .

You can find the directions on how to redeemd the reward listed here : https://www.xfinity.com/support/articles/peacock-premium-offers

Specifically :

Diamond or Platinum tier Xfinity members: Redeeming your offer for Peacock Premium

If you're an Xfinity member with eligible services and have received a special offer for Peacock Premium, visit the Xfinity membership website to redeem your offer:

1. Log in to your Xfinity membership account.
2. Click on the benefit titled Get Peacock Premium at no extra cost.
3. Choose Get This Benefit and follow the steps provided.
4. You’ll then receive an email with instructions on how to activate your offer.
   • It may take a few hours to receive the email.

You can find out how to delete/remove a user account here : https://www.xfinity.com/support/articles/delete-username-from-account

I clicked on the https://idm.xfinity.com/myaccount/lookup and signed in through the primary account. The user account is listed with comcast. While signed into the primary account I have no other user listed to delete. There is no option listed for Get Peacock Premium at no extra cost

Thanks for checking that, @user_3ife61. Please go to : https://www.xfinity.com/membership, click on the button that says "see benefits", log in with your primary XFINITY ID when prompted, then you should be able to browse your available benefits. Look for the "Peacock Premium" reward and redeem it. Once it is redeemed, you will receive an email to the email address associated with your primary XFINITY ID within a few hours which will walk you through the rest of the process.

I get the same message that I always receive,

Sorry, you’re not eligible to redeem benefits

Oh no! Let's check this out further, @user_3ife61.

Please send a direct message to us including your full name and complete street address.

Here's the detailed steps to direct message us:

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

How to: Direct messaging within the forum