Visitor
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13 Messages
Unable to access "My Account" or "Change Plan" pages on Xfinity website
Hello! I am planning to move into a new apartment and I would like to start a new plan with Xfinity. However, when I log into my account on the Xfinity site, the website seems to give the following errors.
When I click on "My Account", I see the following error (and reloading the page gives the same message):

When I click on "Change Plan", I see the following error (and I am unsure of what credentials it is referring to):

I'm unsure of why I receive these errors, and because of them, I am unable to navigate the website in order to begin a new service plan. Could I receive assistance to restore functionality of my account, so that I may begin my service? Thank you!
Best,
Brandon
CCHeather
Problem Solver
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1.1K Messages
4 years ago
Thank you so much for reaching out to us through our Xfinity Forum. I hate to hear this has been your experience and would love to investigate this for you! Are you currently an Xfinity customer?
(edited)
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bgonz
Visitor
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13 Messages
4 years ago
Thank you for the information! I went to the link that you sent and selected an internet plan, and put in my payment/address information. It appears that the payment went through, but I never received an invoice email. It then prompted me to login and I received the following two emails:
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