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user_8xujzw
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Saturday, March 16th, 2024 8:48 PM

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Ultimate upgrade problem

I upgraded to the ultimate TV package today, but I still can't access the channels. I did a system refresh, unplugged and restarted cable box, etc.

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Updated 

2 years ago

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XfinityMartyR

Official Employee

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3.1K Messages

2 years ago

 

user_8xujzw Thanks for reaching out! Your new channel entitlements should have updated by now. Do you have access to the new channels now? 

 

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user_ynljij

Visitor

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1 Message

Upgraded to ultimum 3 hrs ago. Do not see Bally sports yet. 

2 years ago

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XfinityMarcus

Official Employee

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2.1K Messages

user_ynljij I would be happy to take a look at your channels to see if there are any additional steps needed for you. Have you already restarted your equipment since upgrading though?

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2 years ago

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user_gcgkqm

1 Message

2 years ago

2 of my tvs upgraded, the 3rd did not

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XfinityJorge

Official Employee

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2.9K Messages

 

user_gcgkqm Hey there! Thanks for using our Forums and we are sorry to hear that you are impacted as well currently. Can you try manually restting the third box to see if that helps? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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