Two step verification

Cannot make billing payment because the verify mobile number code is not being received on my phone. Tried several options and nothing working.

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XfinityAirelle

Official Employee

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3K Messages

21 days ago

jc07ivy Hi there! Thanks for taking the time to reach out to us today. Are you able to log into the app at all?

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jc07ivy

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2 Messages

@XfinityAirelle yes

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21 days ago

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XfinityAirelle

Official Employee

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3K Messages

jc07ivy Thanks for letting us know! Have you checked to make sure that the correct phone number is on file?

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21 days ago

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Customer Service

jc07ivy

Two step verification

XfinityAirelle

jc07ivy

XfinityAirelle

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