Seth_76's profile
Seth_76
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Regular Visitor

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8 Messages

Sat, Jul 17, 2021 2:37 AM

Two Step Verification

Hello - I have been trying to set-up two step verification with Comcast but it is down. Why is it down? This is a basic security feature and why doesn’t Comcast have it working? I appreciate anyone’s help. 

Question

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Updated 

2 m ago

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Responses

EG

Expert

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89.2K Messages

2 m ago

Concern moved here to the proper help section and to provide greater exposure to actual Comcat employees.

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XfinityJamesC

Official Employee

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331 Messages

2 m ago

Greetings, @Seth_76! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with two-step verification, but you have definitely come to the right place for assistance. Can you please tell me a little more about what's happening when you try to set it up? Are you seeing an error message that says it is down, or does it just get stuck at some point in the process?

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Seth_76

Regular Visitor

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8 Messages

2 m ago

I have called into support last week and they said it was down. The error I get after I put in my number is "Unknown Server" error.

Add a mobile phone number

Once verified, your mobile phone number can be used to access your account as well as to receive phone calls or text messages regarding your service.

Unknown server error.

(edited)

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XfinityAbbie

Official Employee

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498 Messages

Thank you for that additional information. I want to get your account pulled up to see if I can pinpoint any issues. Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 m ago

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user_65ecd8

Visitor

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3 Messages

ha ha  I have my two step verification turned off and it still bugs me to add an external email and a cell phone number.  can't turn if off.

2 m ago

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Seth_76

Regular Visitor

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8 Messages

@ComcastAbbie  I sent my information.

2 m ago

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Seth_76

Regular Visitor

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8 Messages

@user_65ecd8 there's isn't much security with comcast. 

2 m ago

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XfinityDevinC

Official Employee

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205 Messages

2 m ago

@Seth_76

 

Thanks for the private message and for your time to troubleshoot this with us! We were able to get that sorted out using these steps: https://comca.st/2V9sOMB. Also, we made sure that we cleared the cache and cookies and reopen the browser. We are happy to help anytime. If you need anything else in the future, please let us know. Our Xfintiy Community is here 24/7 for your convenience.

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