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Jay006
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1 Message

Friday, February 13th, 2026 10:17 PM

Tv wont connect to internet

Tv service stopped and now we can't reconnect. Internet works tv does not. Tried rebooting both devices and still wont connect

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3 days ago

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XfinityMarshante

Official Employee

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1.2K Messages

4 months ago

Hello @Jay006, thank you for taking the time to leave a post.  Sorry to hear you’re having trouble with your TV service. I know how frustrating that can be. Thank you for letting us know the troubleshooting steps that you have taken.  When you look at the TV now, does it show an error message, or is the screen completely black?

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user_252gcu

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1 Message

3 days ago

the screen shows three blinking dots, last 15 min.

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XfinityJeniece

Official Employee

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4.1K Messages

Hey there, @user_252gcu, thanks for reaching out through Xfinity Forums. We are showing that our TV services should all be up and running at this time. Is everything working for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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