Visitor
•
3 Messages
TV Streaming box
I never received a TV Streaming box, although there was some equipment noted on my account. I am cancelling the service due to selling our home. Now they are asking for me to return an item I never received. Any one have any suggestions on how to get them to remove this from my account and to not charge me for something I never received.?
XfinityJeniece
Official Employee
•
3.1K Messages
20 days ago
Hey there, user_bj1020, thanks for reaching out through Xfinity Forums regarding your equipment. I would be happy to help you with ensuring the equipment is corrected for you. I see you sent over a direct message and we will continue to assist you there. We look forward to working with you.
5
0
XfinitySara
Official Employee
•
1.8K Messages
7 days ago
@user_bj1020 - I'm not sure if you've seen our latest private replies in the direct messaging thread we have, but this has all been taken care of now! After a couple of different ticket types, involving some other backend teams of ours, we were able to successfully remove that streaming TV Box from the account. As mentioned in my last DM, please feel free to create a new post within the forums if any other questions or concerns arise, and we'll be here to help however we can :)
1